support-sh

Pokkari - Support

About the App

Pokkari cleans up photos to free up space on your iPhone. It groups screenshots, bursts, large videos and more, and sorts them by how much space they free. Photos to clean up are already checked, so you just tap the ones you want to keep. All analysis happens on your iPhone, and your photos are never sent anywhere.

Where Cleaned-Up Photos Go (please read)

Cleaning up moves photos to Recently Deleted — photos aren’t erased; they move to Collections → Utilities → Recently Deleted in the Photos app
You can recover them for 30 days — select them in Recently Deleted and tap Recover to put them back
After 30 days, or if you delete them there, they’re gone for good — no one, including the developer, can recover them

Important

Suggestions are chosen automatically and may include photos you want to keep. Always review the list before cleaning up
We recommend backing up important photos beforehand
Except in cases of willful misconduct or gross negligence, the developer is not liable for loss of photos (Terms of Use, Section 9)

Features

Biggest savings first — screenshots, screen recordings, note photos, bursts, similar photos, and large videos
No picking one by one — photos to clean up are pre-checked; for bursts and similar photos, the best shot is kept
Undo for 30 days — cleaned-up photos stay in Recently Deleted in the Photos app for 30 days
Unlimited Pack (one-time purchase) — unlimited cleanup, similar photos, and Weekend Tidy-Up reminders

Requirements

iPhone with iOS 27.0 or later

About the Unlimited Pack

The Unlimited Pack is a one-time purchase, not a subscription, so you won’t be charged again. On devices with the same Apple Account, use “Restore Purchases.”

FAQ

Q: I cleaned up photos, but my free space didn’t increase

A: Cleaned-up photos move to Recently Deleted in the Photos app and are removed after 30 days, which frees the space. To free it now, go to Collections → Utilities → Recently Deleted in the Photos app and delete them. Photos deleted there can never be recovered.

Q: I cleaned up a photo by mistake

A: Within 30 days, go to Collections → Utilities → Recently Deleted in the Photos app, select it, and tap Recover.

Q: Can photos disappear on their own?

A: No. Photos are cleaned up only when you tap Clean Up and choose Delete in the iPhone’s confirmation.

Q: My favorite photos don’t appear as suggestions

A: Photos marked as Favorites are excluded from cleanup suggestions.

Q: It says “Checking selected photos only”

A: Photo access is set to Limited. To check all photos, go to Settings → Apps → Pokkari → Photos and choose Full Access.

Q: Why does it say “Up to about”?

A: Photos that aren’t on your device (such as photos only in iCloud) have unknown sizes and aren’t counted. The amount also changes if you change which photos to clean up.

Q: What can I do with the free version?

A: You can find suggestions and see how much space you can free. You can clean up to 100 photos a day.

Q: I’d like a refund

A: Refunds are subject to Apple’s refund policy. Please request one from your App Store purchase history.

Contact

support.shu@gmail.com

When contacting us, please include your iPhone model, iOS version, the steps you took, and screenshots if possible.