support-sh

KoeMoji – Support

About the App

KoeMoji turns your spoken words into text as you speak. All transcription happens on your iPhone, so your audio is never sent anywhere. Recording and transcription are unlimited in both number and length.

Features

Requirements

About KoeMoji Pro

KoeMoji Pro is a one-time purchase. Prices vary by country or region and are shown on the purchase screen (in Japan: ¥1,200). It is not a subscription, so there are no recurring charges. On any device using the same Apple Account, tap “Restore Purchases” to use Pro.

FAQ

Q: I see “Preparing speech data for …” the first time

A: The first time you use a language, the App downloads its speech data from Apple. We recommend doing this on Wi-Fi. After that, you can transcribe without an internet connection.

Q: How do I change the transcription language?

A: Choose it under “Transcription Language” in “Settings.” When you switch languages, the speech data for that language is downloaded the first time.

Q: Does recording continue when the screen turns off?

A: Yes. If you receive a phone call while recording, the recording stops at that point and is saved, just as if you had tapped “Stop and Save.”

Q: The App quit in the middle of a recording

A: The recorded audio is kept. The next time you open the App, it transcribes the remaining audio again.

Q: Some words are often misrecognized

A: With Pro, register corrections in “Dictionary” (for example, “cooper netties” → “Kubernetes”). Then use “Apply Dictionary” from the menu on the transcription screen to replace them all at once.

Q: I see “This device uses basic speech recognition.”

A: Your device does not support high-accuracy speech recognition, so the App transcribes with basic speech recognition. Accuracy may be lower.

Q: Summarize Key Points isn’t available

A: It works on devices that support Apple Intelligence, once Apple Intelligence is turned on in the iOS Settings app.

Q: I want to make subtitles for a video

A: With Pro, import the video using “Import Audio or Video Files,” then export from the menu on the transcription screen with “Subtitles (.srt)” or “Subtitles (.vtt).” Most video editing apps can import these files.

Q: My transcriptions are gone after changing phones

A: Transcriptions are stored only on the device, so they don’t transfer when you change phones or delete the App. Please export and keep copies of important ones.

Q: I’d like a refund

A: Refunds are handled by Apple under its refund policy. Please request one from your App Store purchase history.

Important Notes

Contact

support.shu@gmail.com

It helps if you include: